Maxime Morge's Publications
• Sorted by Date • Classified by Publication Type • Classified by Research Category • Classified by Funding Source •
Business-Driven Negotiation Strategies for Proactive Embodied Conversational Agents in E-Commerce.
Sameh Abdel-Naby, Maxime Morge, and Bruno Beaufils. Business-Driven Negotiation Strategies for Proactive Embodied Conversational Agents in E-Commerce.. In Proc. of the Workshop sur les Agents Conversationnels Animés, pp. 127–144, Lille, November 2010.
Download
Abstract
A considerable number of the research conducted in the area of Software Agents focus on the enhancement and the proper provision of online Embodied Conversational Agents (ECAs). However, the ability of these agents to transform an ordinary visitor of an e-commerce who needs assistance to an actual buyer is yet of no notable weight. In this paper, we adopt a sell-based approach for online customer service, so that the conversational agent is proactive since he initiates an offer without waiting for assistance requests.We introduce new negotiation strategies for embodied conversational agents which reflect real-life sales approaches, such as bundling two or more items into one deal, or providing a promotion on a certain item for a certain time, or the commonly used value-added sales.
BibTeX
@InProceedings{abdelnaby10waca,
author = {Sameh Abdel-Naby and Maxime Morge and Bruno Beaufils},
title = {Business-Driven Negotiation Strategies for Proactive Embodied Conversational Agents in E-Commerce.},
booktitle = {Proc. of the Workshop sur les Agents Conversationnels Anim\'es},
pages = {127-144},
year = {2010},
editor = {St\'ephanie Buisine and Maxime Morge and Nicolas Sabouret},
address = {Lille},
month = {November},
abstract= {A considerable number of the research conducted in the
area of Software Agents focus on the enhancement and the
proper provision of online Embodied Conversational Agents
(ECAs). However, the ability of these agents to transform
an ordinary visitor of an e-commerce who needs assistance
to an actual buyer is yet of no notable weight. In this
paper, we adopt a sell-based approach for online customer
service, so that the conversational agent is proactive
since he initiates an offer without waiting for
assistance requests.We introduce new negotiation
strategies for embodied conversational agents which
reflect real-life sales approaches, such as bundling two
or more items into one deal, or providing a promotion on
a certain item for a certain time, or the commonly used
value-added sales.},
bib2html_pubtype = {Workshop},
bib2html_rescat = {Embodied Conversational Agent, Negotiation, Agent decision-making},
bib2html_funding = {VVU}
}
Generated by bib2html.pl (written by Patrick Riley ) on Thu Nov 08, 2012 11:40:17