Maxime Morge's Publications
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A Virtual Selling Agent which is Proactive and Adaptive
Fabien Delecroix, Maxime Morge, and Jean-Christophe Routier. A Virtual Selling Agent which is Proactive and Adaptive. In Proc. of of the 10th International Conference on Practical Applications of Agents and Multi-Agent Systems (PAAMS 12), pp. 57–66, Advances in Intelligent and Soft-Computing, Springer, Salamanca, April 2012.
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Abstract
In this paper, we claim that the online selling process can be improved if the experience of the customer is closer to the one in a retailing store. For this purpose, we aim at providing a virtual selling agent that is proactive and adaptive. Our proactive dialogical agent initiates the dialogue, uses marketing strategies and drives the inquiring process for collecting information in order to make relevant proposals. Moreover, our virtual seller is adaptive since she is able to adjust her behaviour according to the buyer profile.
BibTeX
@InProceedings{delecroix12paams,
author = {Fabien Delecroix and Maxime Morge and Jean-Christophe Routier},
title = {A Virtual Selling Agent which is Proactive and Adaptive},
booktitle = {Proc. of of the 10th International Conference on Practical
Applications of Agents and Multi-Agent Systems (PAAMS
12)},
pages = {57-66},
year = {2012},
series = {Advances in Intelligent and Soft-Computing},
address = {Salamanca},
month = {April},
publisher = {Springer},
abstract = {In this paper, we claim that the online selling process
can be improved if the experience of the customer is
closer to the one in a retailing store. For this purpose,
we aim at providing a virtual selling agent that is
proactive and adaptive. Our proactive dialogical agent
initiates the dialogue, uses marketing strategies and
drives the inquiring process for collecting information
in order to make relevant proposals. Moreover, our
virtual seller is adaptive since she is able to adjust
her behaviour according to the buyer profile.},
bib2html_pubtype = {International Conference},
bib2html_rescat = {Embodied Conversational Agent, Agent decision-making, Dialogue, Negotiation},
bib2html_funding = {VVU}
}
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