Maxime Morge's Publications
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Towards a dialectical approach for conversational agents in selling situations
Maxime Morge, Sameh Abdel-Naby, and Bruno Beaufils. Towards a dialectical approach for conversational agents in selling situations. In The Seventh Proceedings of the seventh International Workshop on Argumentation in Multi-Agent Systems (ArgMAS'2010), pp. 127–144, International Foundation for Autonomous Agents and Multiagent Systems, 2010.
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Abstract
The use of virtual agents to intelligently interface with online customers of e-commerce businesses is remarkably increasing. Most of these virtual agents are designed to assist online customers while searching for information related to a specific product or service, while few agents are intended for promoting and selling a product or a service. Within the later type, our aim is to provide proactive agents that recommend a specific item and justify this recommendation to a customer based on his purchases history and his needs. In this paper, we propose a dialectical argumentation approach that would allow virtual agents that have sales goals to trigger persuasions with e-commerce's customers. Then, we illustrate the proposed idea through its integration with an example from real-life.
BibTeX
@InProceedings{morge10argmas2010,
author = {Maxime Morge and Sameh Abdel-Naby and Bruno Beaufils},
title = {Towards a dialectical approach for conversational agents in selling situations},
booktitle = {The Seventh Proceedings of the seventh International
Workshop on Argumentation in Multi-Agent Systems (ArgMAS'2010)},
conference = {ArgMAS'2010 in conjunction with AAMAS 2010 -- Toronto (Canada) -- May 10, 2010},
pages = {127-144},
year = {2010},
editor = {Peter McBurney, Iyad Rahwan and Simon Parsons},
publisher = {International Foundation for Autonomous Agents and Multiagent Systems},
abstract= {The use of virtual agents to intelligently interface with
online customers of e-commerce businesses is remarkably
increasing. Most of these virtual agents are designed to
assist online customers while searching for information
related to a specific product or service, while few
agents are intended for promoting and selling a product
or a service. Within the later type, our aim is to
provide proactive agents that recommend a specific item
and justify this recommendation to a customer based on
his purchases history and his needs. In this paper, we
propose a dialectical argumentation approach that would
allow virtual agents that have sales goals to trigger
persuasions with e-commerce's customers. Then, we
illustrate the proposed idea through its integration with
an example from real-life.},
bib2html_pubtype = {Workshop},
bib2html_rescat = {Argumentation, Embodied Conversational Agent},
bib2html_funding = {VVU}
}
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