Maxime Morge's Publications
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Towards a dialectical approach for conversational agents in selling situations
Maxime Morge, Sameh Abdel-Naby, and Bruno Beaufils. Towards a dialectical approach for conversational agents in selling situations. In Peter McBurney, Iyad Rahwan, and Simon Parsons, editors, Argumentation in Multi-Agent Systems, 7th International Workshop, ArgMAS 2010, Toronto, Canada, May 10, 2010. Revised Selected and Invited Papers, Lecture Notes in Artificial Intelligence, pp. 141–158, Springer Verlag, Berlin, Germany, 2011.
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Abstract
The use of virtual agents to intelligently interface with online customers of e-commerce businesses is remarkably increasing. Most of these virtual agents are designed to assist online customers while searching for information related to a specific product or service, while few agents are intended for promoting and selling a product or a service. Within the later type, our aim is to provide proactive agents that recommend a specific item and justify this recommendation to a customer based on his purchases history and his needs. In this paper, we propose a dialectical argumentation approach that would allow virtual agents that have sales goals to trigger persuasions with e-commerce’s customers. Then, we illustrate the proposed idea through its integration with an example from real-life.
BibTeX
@InCollection{morge11argmas2010,
author = {Maxime Morge and Sameh Abdel-Naby and Bruno Beaufils},
editor = {Peter McBurney and Iyad Rahwan and Simon Parsons},
title = {Towards a dialectical approach for conversational agents
in selling situations},
booktitle = {Argumentation in Multi-Agent Systems, 7th International Workshop, ArgMAS 2010,
Toronto, Canada, May 10, 2010. Revised Selected and Invited Papers},
pages = {141-158},
publisher = {Springer Verlag},
address = {Berlin, Germany},
series = {Lecture Notes in Artificial Intelligence},
volume = {6614},
year = {2011},
isbn = {978-3-642-21939-9},
url = {http://www.springer.com/computer/ai/book/978-3-642-21939-9},
abstract= {The use of virtual agents to intelligently interface with
online customers of e-commerce businesses is remarkably
increasing. Most of these virtual agents are designed to
assist online customers while searching for information
related to a specific product or service, while few
agents are intended for promoting and selling a product
or a service. Within the later type, our aim is to
provide proactive agents that recommend a specific item
and justify this recommendation to a customer based on
his purchases history and his needs. In this paper, we
propose a dialectical argumentation approach that would
allow virtual agents that have sales goals to trigger
persuasions with e-commerce’s customers. Then, we
illustrate the proposed idea through its integration with
an example from real-life.},
bib2html_pubtype = {LNCS},
bib2html_rescat = {MAS, Agent decision-making, Argumentation, Dialogue},
bib2html_funding = {ArguGRID}
}
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